Welcome to Harmondsworth Florist. These Terms & Conditions govern your use of our online flower delivery service throughout Harmondsworth and the surrounding areas. Please read them carefully before placing an order. By transacting with us, you accept these terms and agree to abide by them in relation to each order placed via our website.
These Terms & Conditions apply to all orders placed by customers for products and services offered by Harmondsworth Florist via our website, regardless of the order destination within Harmondsworth or its neighbouring regions. For the avoidance of doubt, these terms apply equally to residential and business customers.
2.1 Product Selection: To order, simply browse the available floral arrangements and select the desired items. All photographic images are for illustrative purposes and actual products may vary slightly due to seasonal availability.
2.2 Checkout: Add your selected items to the online basket and proceed to checkout. You will be required to provide delivery details, your personal information, and any specific instructions around delivery or the recipient.
2.3 Order Confirmation: Once your order has been submitted, you will see an on-screen confirmation message acknowledging receipt. A follow-up confirmation email will typically be sent to you outlining your order details.
2.4 Order Acceptance: Receipt of your order confirmation does not signify acceptance of your order. Acceptance of your order and completion of the contract between yourself and Harmondsworth Florist will occur upon dispatch of your order for delivery. We reserve the right at any time prior to acceptance to decline or cancel your order for any reason.
3.1 Accepted Methods: We accept payment by major credit and debit cards, and such other payment methods as may from time to time be indicated on our website. All payments are processed in British Pounds (GBP).
3.2 Payment Security: Payments made via our website are securely processed using industry-standard encryption technologies. Harmondsworth Florist does not retain your complete card details.
3.3 Payment Timing: Payment is required in full at the time of placing the order. No orders will be dispatched until full payment has been received and cleared.
3.4 Pricing: All prices on the website are inclusive of VAT (where applicable) but exclusive of any applicable delivery charges, which will be displayed at checkout before order confirmation.
3.5 Errors and Omissions: In the event that a product is listed at an incorrect price or with incorrect information, we reserve the right to refuse or cancel any existing orders at the incorrect price, whether or not the order has been confirmed.
4.1 Coverage: Harmondsworth Florist provides flower delivery to Harmondsworth and its surrounding areas. If an order is placed for delivery outside our standard delivery area, we will inform you as soon as possible and may cancel the order, with a full refund where applicable.
4.2 Delivery Times: We make every effort to deliver orders on the selected date. However, specific delivery times cannot be guaranteed. Deliveries are generally made during business hours. During peak periods (Valentine’s Day, Mother’s Day, etc.), delays may occur.
4.3 Recipient Availability: It is your responsibility to ensure the recipient will be available at the stated delivery address. If the recipient is unavailable, we may leave the flowers with a neighbour, at a safe location, or attempt re-delivery at our discretion. A note of any action taken will be left at the delivery address where possible.
4.4 Force Majeure: We are not liable for delays or failures in delivery due to circumstances beyond our reasonable control, such as severe weather, road closures, or other unforeseeable events.
4.5 Delivery Information Accuracy: Please ensure all delivery details are accurate and complete. We cannot be held responsible for failed deliveries due to incorrect or incomplete information supplied by you.
5.1 Your Right to Cancel: If you wish to cancel your order, please do so as early as possible by contacting us through the details provided on our website. Orders can typically be cancelled, with a full refund, up to 24 hours before the scheduled delivery date.
5.2 Cancellations Within 24 Hours: Orders cancelled less than 24 hours before delivery may incur a charge, or may not be eligible for a full refund, especially where preparation has begun or the products have already been dispatched.
5.3 Amendments: Amendments to order details (such as delivery address or date) will be considered on a case-by-case basis. We will endeavour to accommodate requests provided sufficient notice is given and the order has not yet been prepared or dispatched.
5.4 Cancellations by Us: We reserve the right to cancel your order at our discretion. If we do so, you will be notified as soon as possible, and any payment taken will be refunded in full. Reasons for cancellation may include, but are not limited to, product unavailability, delivery location outside our area, or payment issues.
6.1 Substitution Policy: Where specific flowers or colours are unavailable, we reserve the right to substitute with similar items of equal or greater value, always maintaining the overall style and purpose of the arrangement.
6.2 Product Freshness: We are committed to delivering flowers of the highest quality and freshness. To maximise longevity, care instructions are supplied with each order and should be followed by the recipient.
6.3 Returns & Refunds: If you are not satisfied with the freshness or condition of the flowers upon delivery, please contact us within 24 hours of receipt. We will require a photo and details to assess eligibility for a replacement or partial/full refund. Due to the perishable nature of flowers, returns or exchanges are not always possible unless the product is defective or not as described.
7.1 Limitation of Liability: To the extent permitted by law, our liability for direct losses arising under or in connection with these Terms & Conditions shall be limited to the price of the product(s) supplied to you. Harmondsworth Florist is not liable for business losses, loss of revenue, or any indirect, consequential, or punitive damages.
7.2 Exclusions: Nothing in these terms shall limit or exclude our liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other matter that may not lawfully be excluded or limited under applicable law.
8.1 Accurate Information: It is your responsibility to provide current, complete, and accurate information at the time of order, including recipient delivery details and special requirements.
8.2 Compliance: By placing an order you expressly confirm that you are legally capable of entering into binding contracts and are at least 18 years of age.
All content on the website, including images, text, product designs and logos, is the intellectual property of Harmondsworth Florist or its content suppliers. Reproduction or use of material without our prior written consent is strictly prohibited.
Your privacy is extremely important to us. Personal information provided during the ordering process will be handled in accordance with our Privacy Policy and applicable data protection laws of England and Wales. We shall not share your details with third parties except as required for order fulfilment or where legally obliged.
These Terms & Conditions and any disputes or claims arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales. Both parties submit to the non-exclusive jurisdiction of the courts of England and Wales for all disputes arising from these Terms & Conditions or related transactions.
12.1 Severability: If any provision of these Terms & Conditions is found to be unlawful, void, or unenforceable, such provision shall be deemed severed and will not affect the validity and enforceability of the remaining provisions.
12.2 Waiver: Failure or delay by Harmondsworth Florist to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
12.3 Changes to Terms: Harmondsworth Florist reserves the right to amend these Terms & Conditions at any time. Updated terms will be published on our website; continued use following such amendments constitutes acceptance of the updated terms.
If you have any questions, require assistance, or wish to provide feedback regarding your flower delivery order in Harmondsworth or the surrounding areas, please contact us via the details provided on our website. Our customer service team is committed to assisting you promptly and professionally.
Note: These Terms & Conditions apply to all customers placing orders for online flower delivery in Harmondsworth and its surrounding areas. Please refer to our website for the most up-to-date policies and information.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Harmondsworth, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Harmondsworth.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
